SUCCESS STORIES

Banco Desio Group

The bank ‘Banco di Desio e della Brianza’ was created in the early 20th century from the merger of Banco di Desio and Banca della Brianza. The Group now has over 130 branches throughout Italy. Today, it is one of the top hundred banks in Italy. One of the Group’s fundamental values is that of ‘seizing all the benefits offered by innovation’.

In this scenario, Banco Desio launched a plan of telecom innovation within all the branches of the Group. In particular, the change has been focused on the optimisation both of connectivity for voice-data convergence, and of costs savings, thanks to the reduction in traditional telephone lines and the zero cost of calls between the branches. In addition, the innovation regarded the centralization of ICT services so that it is possible, through a centralized control system, to run tests and diagnostics on the network and optimize the provision of services both for employees and customers.

Italtel Solution

Italtel has been selected to design and implement, within the 130 branches of the Banco Desio Group, the Alice Corporate IP-PBX Cisco, the wholly-managed end-to-end network solution for Enterprise Communication offered by Telecom Italia with Cisco Systems technology.

Alice Corporate IP-PBX Cisco Solution allowed the Banco Desio Group a shared access to voice and data traffic, a single maintenance contract for the entire network, a unified telephone numbering system, and a widespread direct-dial system. In addition, it provided the possibility of a unified company telephone directory (with branch directory accessible directly from IP-Phones) and an interface with the existing call recording system.

The existing Call Center was integrated into the solution by Cisco Call Manager (PBX), while Fax units were connected to the IP network by means of Voice Gateways. Over a 1,000 IP-Phones were installed in 130 branches, with ADSL/HDSL data access, and access to base lines to which an emergency telephone and fax could be connected was also provided.

Italtel was present during all phases of the project, from the feasibility study, to design and implementation, studying the best solutions to reduce problems and services malfunctions together with the partners (Telecom Italia and Cisco Italia) and the Banco Desio Group. Every branch was initially ‘recreated’ in Italtel’s laboratories, performing the necessary tests and analyses in order to highlight critical points and identify the best solutions.

Press Release: 28 Mar 2006

Banco Desio Solution Flyer (PDF file, 325 kb)