The overwhelming pace in technology change raises the need for knowledge care. The diffusion of new devices, tools and applications requires higher know-how, both to improve the end-user experience and to ease ICT management and operations.
Therefore, Service Providers and Enterprises need to set-up organizational change and involve partners, vendors and advisors, in order to grant an effective knowledge transfer. Nevertheless, since in today’s business environment budgets are being squeezed, it may be difficult to get the staff trained on new technologies, because of the reduced available allocations.
A structured training plan must be devised, starting from the following elements:
- business needs analysis;
- staff’s knowledge gap evaluation;
- agreed goals achievement checking, by means of Key Performance Indicators (KPI);
- cost optimization.