Leading Financial group adopts Collaboration at Work


Italtel has developed a Smart Working solution for one of the leading European banking and financial groups, helping more than 55,000 employees with mobile communication needs.

Thanks to the Italtel solution, the financial institution has achieved the goal of securing an infrastructure for mobile communication both between its various facilities, spread across 3 European countries (Italy, Austria and Germany), and with the outside.

With a widespread presence in Italy, the financial institution also felt the need to standardize the services offered to employees and to integrate and harmonize several technological solutions, solving interoperability issues and securing high quality services.

Smart Working solution helping more than 55,000 employees with mobile communication needs


The Smart Working solution provided by Italtel is Collaboration at Work (C@W): an architectural framework that integrates the financial institution's two major platforms: Cisco and Microsoft. Both infrastructures - Cisco, which is based on multiple CUCM clusters, and Microsoft Lync 2013, a single structure for all countries - were present in the network but were not inter-operating.

Thanks to C@W, the financial institution now has a best-of-breed Unified Communication & Collaboration solution.

Built into the C@W solution, the Single Number Reach service allows the smart worker to be reached on the following dual equipment: the Cisco desktop terminal and the Microsoft Lync 2013 client, both associated with the same number (Unique Public Number). While designing this solution, Italtel has paid particular attention to all the aspects affecting the unified user experience of those who, when using the Cisco IP phone or the Lync client, access the same services the same way.

The solution, however, ensures the complete availability of the services provided by each vendor in their own domain.
Italtel has provided all professional services pertaining to the solution: planning, design and implementation services (according to the PDI model).


Collaboration at Work helps the smart working of the financial institute’s employees, improving their reachability and mobility with a user experience which is as simple as making a phone call.
In fact, the solution’s user experience is independent from the kind of user terminal involved. Each employee is now uniquely identified with a single phone number and can be reached simultaneously on different terminals, even in mobility contexts, and access the unified corporate directory regardless of their personal equipment.
C@W also improves work efficiency while reducing operational costs, thereby safeguarding the investment made by the financial institution in Cisco CUCM as IP PBX and Microsoft Lync as mobile client collaboration.


Collaboration at Work enables voice communication between units (IPPBX) based on different technologies: it allows the Cisco IP-PBX to provide all traditional PBX services, with the addition of video communications, and it also allows the Microsoft Lync platform to manage all the services of its own desktop (PC) and mobile device (tablet, smartphone) client, including voice and video call management.

Italtel’s NetMatch-S provides two crucial services on the same C@W architecture platform:
• Interoperability between Cisco CUCM and Microsoft Lync 2013
• Session Border Controller feature, which enables Microsoft Lync 2013 to communicate with the public telephone network.


While designing and implementing the Collaboration at Work solution for this important financial group, Italtel has put its differentiated values into practice: the ability to integrate proprietary products with market solutions, strong partnerships with leading technology vendors, and the presence of numerous certified technicians.
The C@W solution meets a widespread corporate need to streamline working methods and to simplify collaboration procedures (audio, video, instant messaging, presence, file and desktop sharing) within the company’s ecosystem (customers, suppliers, partners, consultants).
It also allows for a rationalization of telephone costs, because voice, data and video transmission takes place over a converged IP network, thus abandoning TDM technology.

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