Advisory and Managed Services

SCENARIO

In today world of work, Innovation spreads through two different vehicles: the individual and the organization. A new technology is therefore supposed to be, on one hand, user friendly and feature-rich, on the other, easy to manage and profitable. Needless to say, this ambidexterity can be achieved only leveraging a comprehensive and holistic vision on people behaviors and business insights. As a consequence, there is a growing need for technology-independent advisors to help addressing the strategic choices of Service Providers and Enterprises, in terms of network and IT solution evolution.

Today an advisor is supposed to meet customer specific needs also proposing innovative delivery and business models, with particular reference to Cloud Computing opportunities. Typically, the advisor facilitates the start of a journey that drives its customers to solution design, engineering and deployment.

In addition, given the present competitive scenario, both Service Providers and Enterprises need to preserve profitability by focusing on core business and leaning towards lowered and more flexible expenses.
TLC networks and IT services are key strategic assets able to boost competitive value, but their growing complexity requires increasing skills and capabilities, that can be effectively found on the outside.
Service Providers and Enterprises can therefore evaluate the opportunity to implement an Outsourcing or Managed Services strategy, thus improving processes and achieving a reduction of personnel costs.
As far as a reliable and efficient partner is identified, outsourcing of Surveillance, Operations, Security and Maintenance functions can be applied both to network infrastructures and IT systems (including applications and databases).

BENEFITS

A technology advisor can help Operators and Enterprises to define their network and IT strategies, thus reducing time-to-market in launching new services and enabling an easier interworking between multiple vendors (typically impaired by deviance in compliance to standards). An increased knowledge in emerging trends can also result in a reduction of the marketing and research efforts needed to scout for new technologies. Italtel provides technology Advisory Services, leveraging its solid knowledge on networks and services interoperability, based on the long-term, multi-vendor experience on several international customers.

Outsourcing their network and IT management services, Service Providers and Enterprises can enhance their business flexibility, while improving cost visibility and control. At the same time, they can carry out a CapEx to OpEx conversion, reducing the overall operational complexity. Quality of Service can be as well improved, as far as a fully dedicated skilled team of professionals is committed.

Italtel has proven System Integration capabilities on the most significant Telecommunication and IT business areas: Data and Video IP Network Infrastructure, People Collaboration and Customer Relationship, Data Center and Virtualization.

Italtel can offer a rich suit of Managed Services both to Service Provider and to Enterprise customers, given a unique set of competences acquired conceiving, deploying, operating and supporting some of the most innovative multi-vendor TLC/IT infrastructures worldwide.
Italtel Managed Services can range from network surveillance, up to application control and service management, with partial or full coverage of Fulfillment, Assurance and Security topics. Starting from customer requirements, the service deliverables are defined and agreed with precise KPIs and SLAs.

TECHNICAL DESCRIPTION

Thanks to its long-term experience in TLC and IT technologies, Italtel can address Operators and Enterprises towards the most effective strategies. Starting from an assessment, needed to clarify the actual in-field situation and to understand and acknowledge the business needs, Italtel can support its customer in choosing the most appropriate tools among the numerous available on the market and depicting a complete and coherent solution. Dealing with the organization point-of-view, Italtel can help its customers to catch the value of the potential initiative, by building relevant business plans to prove ROI. Dealing with the individual consumer point-of-view, Italtel can accelerate the technology adoption and acceptance, by better outlining and shaping the user experience.

Italtel can help to define and plan the milestones of the path the brings to actualization of the agreed strategy.

Italtel can provide 24h x 7d Managed Services, either directly on customer’s NOC or leveraging Italtel Service Center, located close to Milan, Italy. Network services are compliant to ISO 27001 standard, while IT services are compliant to ITIL v3.
To ensure network and IT availability the suite of Assurance services includes: Monitoring and Alarm Surveillance; Fault Management supporting troubleshooting, possibly using probes; Claim Management, to track and resolve Customer Care events; Field Support for on-site activities, including Spare Part handling.
Italtel can provide as well Application Support and IT system administration, in terms of operating system, database, middleware management.
Italtel catalogue includes other advanced Managed Services: network and service creation, planning, engineering and quality verification; customer provisioning; accounting data control for billing purposes; testing and validation of new devices and services, Security Management.

Italtel’s Managed Service solutions are:

For further information

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