The Smart Working solution provided by Italtel is Collaboration at Work (C@W): an architectural framework that integrates the financial institution's two major platforms: Cisco and Microsoft. Both infrastructures - Cisco, which is based on multiple CUCM clusters, and Microsoft Lync 2013, a single structure for all countries - were present in the network but were not inter-operating.
Thanks to C@W, the financial institution now has a best-of-breed Unified Communication & Collaboration solution.
Built into the C@W solution, the Single Number Reach service allows the smart worker to be reached on the following dual equipment: the Cisco desktop terminal and the Microsoft Lync 2013 client, both associated with the same number (Unique Public Number). While designing this solution, Italtel has paid particular attention to all the aspects affecting the unified user experience of those who, when using the Cisco IP phone or the Lync client, access the same services the same way.
The solution, however, ensures the complete availability of the services provided by each vendor in their own domain.
Italtel has provided all professional services pertaining to the solution: planning, design and implementation services (according to the PDI model).
Italtel’s NetMatch-S provides two crucial services on the same C@W architecture platform:
• Interoperability between Cisco CUCM and Microsoft Lync 2013
• Session Border Controller feature, which enables Microsoft Lync 2013 to communicate with the public telephone network.
It also allows for a rationalization of telephone costs, because voice, data and video transmission takes place over a converged IP network, thus abandoning TDM technology.