{"id":76239,"date":"2025-06-26T10:30:17","date_gmt":"2025-06-26T08:30:17","guid":{"rendered":"https:\/\/www.italtel.com\/italtel-supports-terna-in-migrating-contact-center-services\/"},"modified":"2025-07-22T14:58:41","modified_gmt":"2025-07-22T12:58:41","slug":"italtel-unterstuetzt-terna-bei-der-migration-der-contact-center-dienste","status":"publish","type":"post","link":"https:\/\/www.italtel.com\/de\/italtel-unterstuetzt-terna-bei-der-migration-der-contact-center-dienste\/","title":{"rendered":"Italtel unterst\u00fctzt Terna bei der Migration der Contact-Center-Dienste"},"content":{"rendered":"\n<div class=\"row\"  id=\"row-1178832058\">\n\n\n\t<div id=\"col-1620950420\" class=\"col medium-9 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-130008914\" class=\"text fontsize_18 color_black\">\n\t\t\n\n<p><em>Eine einheitliche Multikanal-Plattform zur Optimierung der Interaktion mit Partnern und Lieferanten<\/em><\/p>\n<p data-start=\"171\" data-end=\"540\"><strong>Mailand, 26. Juni 2025 \u2013<\/strong> Italtel, ein italienisches multinationales Unternehmen und f\u00fchrend im Bereich fortschrittlicher Technologiel\u00f6sungen, unterst\u00fctzt Terna \u2013 das Unternehmen, das das nationale Strom\u00fcbertragungsnetz Italiens verwaltet \u2013 bei der Migration und Optimierung seiner Contact-Center-Dienste, die bestimmten internen und externen Stakeholdern gewidmet sind.<\/p>\n<p data-start=\"542\" data-end=\"980\">Zu den zahlreichen Contact-Center-Diensten, die von Italtel bereitgestellt werden, geh\u00f6ren einige der wichtigsten Services, die das Unternehmen in verschiedenen Bereichen verwaltet: von der Systemunterst\u00fctzung \u00fcber operative Hilfe f\u00fcr das weit verzweigte Unternehmensnetzwerk bis hin zur Unterst\u00fctzung der Mitarbeitenden. Jede Umsetzung wird individuell an die tats\u00e4chlichen Bed\u00fcrfnisse der Nutzer und die spezifischen Prozesse angepasst.<\/p>\n<p data-start=\"982\" data-end=\"1180\">Im Rahmen des Projekts integriert die von Italtel vorgeschlagene und verwaltete Multikanal-Plattform fortschrittliche Kommunikationstechnologien, die durch k\u00fcnstliche Intelligenz unterst\u00fctzt werden.<\/p>\n<p data-start=\"1182\" data-end=\"1472\">Die interne Bereitstellung der Plattform erm\u00f6glicht die Integration von Unternehmenssystemen und Datenbanken und verbessert dadurch die Kommunikationserfahrung f\u00fcr die Stakeholder. Dieser Ansatz wird die Betriebskosten deutlich senken und die Qualit\u00e4t der Contact-Center-Dienste verbessern.<\/p>\n<blockquote>\n<p>\u00a0<\/p>\n<\/blockquote>\n\t\t\t<\/div>\n\t\n<div class=\"row row-collapse\"  id=\"row-1973830403\">\n\n\n\t<div id=\"col-72445525\" class=\"col medium-2 small-12 large-2\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1941194894\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"600\" src=\"https:\/\/www.italtel.com\/wp-content\/uploads\/2025\/02\/Carlo_Filangier_cerchio.png\" class=\"attachment-original size-original\" alt=\"Carlo Filangieri\" srcset=\"https:\/\/www.italtel.com\/wp-content\/uploads\/2025\/02\/Carlo_Filangier_cerchio.png 600w, https:\/\/www.italtel.com\/wp-content\/uploads\/2025\/02\/Carlo_Filangier_cerchio-300x300.png 300w, https:\/\/www.italtel.com\/wp-content\/uploads\/2025\/02\/Carlo_Filangier_cerchio-150x150.png 150w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1941194894 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1086939121\" class=\"col medium-10 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-1457245704\" class=\"text fontsize_200\">\n\t\t\n\n<p style=\"color: #04c5fe;\">\u201c<\/p>\n\t\t\t<\/div>\n\t\n\t<div id=\"text-278027060\" class=\"text fontsize_18 color_black\">\n\t\t\n\n<p>\u201c<em>Wir sind stolz darauf, mit Terna an einem so strategischen Projekt zusammenzuarbeiten, das einen bedeutenden Einfluss auf die Effizienz und Optimierung der Contact-Center-Dienste hat<\/em>\u201c, sagte <strong>Carlo Filangieri, CEO von Italtel<\/strong>. \u201c<em>Die gew\u00e4hlte technologische L\u00f6sung, kombiniert mit der Expertise unseres Teams, bietet eine effiziente Antwort und eine ma\u00dfgeschneiderte Plattform, um dem Bedarf nach einer effektiveren Interaktion mit den Stakeholdern gerecht zu werden.<\/em>\u201d<\/p>\n\t\t\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1086939121 > .col-inner {\n  padding: 0px 0px 0px 4rem;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1620950420 > .col-inner {\n  padding: 6rem 11rem 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-297423558\" class=\"col sibebar_col medium-3 small-12 large-3\"  >\n\t\t<div class=\"is-sticky-column\"><div class=\"is-sticky-column__inner\">\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-2177220596\" class=\"text fontsize_16 color_black fontweight_500\">\n\t\t\n\n<p>KEYWORDS<\/p>\n\t\t\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:2rem;margin-bottom:2rem;max-width:100%;height:1px;background-color:rgba(112, 112, 112, 0.302);\"><\/div>\n\n\t<div id=\"text-2037585699\" class=\"text fontsize_18 color_black\">\n\t\t\n\n<p>MULTICHANNEL COMMUNICATION<\/p>\n\t\t\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:2rem;margin-bottom:2rem;max-width:100%;height:1px;background-color:rgba(112, 112, 112, 0.302);\"><\/div>\n\n\t<div id=\"text-4128735807\" class=\"text fontsize_18 color_black\">\n\t\t\n\n<p>AI-POWERED CONTACT CENTER<\/p>\n\t\t\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:2rem;margin-bottom:2rem;max-width:100%;height:1px;background-color:rgba(112, 112, 112, 0.302);\"><\/div>\n\n\t<div id=\"text-2912937644\" class=\"text fontsize_18 color_black\">\n\t\t\n\n<p>OPERATIONAL EFFICIENCY<\/p>\n\t\t\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:2rem;margin-bottom:2rem;max-width:100%;height:1px;background-color:rgba(112, 112, 112, 0.302);\"><\/div>\n\n\t<div id=\"gap-589515894\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-589515894 {\n  padding-top: 13rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"text-2828473571\" class=\"text fontsize_16 color_black fontweight_500\">\n\t\t\n\n<p>DOCUMENTS<\/p>\n\t\t\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:2rem;margin-bottom:2rem;max-width:100%;height:1px;background-color:rgba(112, 112, 112, 0.302);\"><\/div>\n\n\t<div id=\"text-1949602847\" class=\"text fontsize_18 color_black\">\n\t\t\n\n<p><a href=\"https:\/\/www.italtel.com\/wp-content\/uploads\/2025\/06\/PR-Italtel-and-Terna.pdf\" target=\"_blank\" rel=\"noopener\">PRESS RELEASE (IN ENGLISH)<\/a><\/p>\n\n\t\t\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:2rem;margin-bottom:2rem;max-width:100%;height:1px;background-color:rgba(112, 112, 112, 0.302);\"><\/div>\n\n\t<div id=\"gap-1632722592\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1632722592 {\n  padding-top: 13rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"text-3256326297\" class=\"text fontsize_16 color_black fontweight_500\">\n\t\t\n\nSHARE THE PAGE\n\t\t\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:2rem;margin-bottom:2rem;max-width:100%;height:1px;background-color:rgba(112, 112, 112, 0.302);\"><\/div>\n\n\t<div class=\"img has-hover socialshare_icon linkedin x md-x lg-x y md-y lg-y\" id=\"image_751233650\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/www.italtel.com\/wp-content\/uploads\/2024\/09\/Linkedin-icon.svg\" class=\"attachment-large size-large\" alt=\"Linkedin-icon\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_751233650 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div class=\"img has-hover socialshare_icon instagram x md-x lg-x y md-y lg-y\" id=\"image_2109158410\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"27\" height=\"27\" src=\"https:\/\/www.italtel.com\/wp-content\/uploads\/2024\/07\/Raggruppa-12942.png\" class=\"attachment-large size-large\" alt=\"Instagram icon\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_2109158410 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div class=\"img has-hover socialshare_icon ex x md-x lg-x y md-y lg-y\" id=\"image_1364786374\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/www.italtel.com\/wp-content\/uploads\/2024\/09\/X-icon.svg\" class=\"attachment-large size-large\" alt=\"X-icon\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1364786374 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t<\/div><\/div>\t\t\n<style>\n#col-297423558 > .is-sticky-column > .is-sticky-column__inner > .col-inner {\n  padding: 6rem 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":75619,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[957],"tags":[1085,1086,1087],"class_list":["post-76239","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-press-release-de","tag-ai-de","tag-cloud-2-de","tag-contact-center-de"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Italtel unterst\u00fctzt Terna bei der Migration der Contact-Center-Dienste - Italtel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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