{"id":65842,"date":"2024-11-20T18:03:45","date_gmt":"2024-11-20T16:03:45","guid":{"rendered":"https:\/\/www.italtel.com\/?page_id=65842"},"modified":"2025-10-07T10:08:16","modified_gmt":"2025-10-07T08:08:16","slug":"calidad","status":"publish","type":"page","link":"https:\/\/www.italtel.com\/es\/calidad\/","title":{"rendered":"Calidad"},"content":{"rendered":"\n\n\t<section class=\"section no_padding_section herosection\" id=\"section_1468539528\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-972975102\">\n\n\n\t<div id=\"col-728848512\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n  <div class=\"banner has-hover borderradius_10\" id=\"banner-2085771693\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1498\" src=\"https:\/\/www.italtel.com\/wp-content\/uploads\/2024\/10\/unconformstudio_A_GREEN_ABSTRACT_IMAGE_ABOUT_VIDEOCOMMUNICATION_bc9697a4-e695-4d9b-a35d-2f02d18003c2-1-scaled.webp\" class=\"bg attachment-original size-original\" alt=\"\" \/>                        <div class=\"overlay\"><\/div>            \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n   <div id=\"text-box-312576142\" class=\"text-box banner-layer x5 md-x5 lg-x5 y50 md-y50 lg-y50 res-text\">\n                     <div data-animate=\"none\">           <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-left\">\n                  \n\n<div class=\"row\"  id=\"row-1427798307\">\n\n\n\t<div id=\"col-168916684\" class=\"col marginbottom_0 paddingbottom_0 small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-3302073694\" class=\"text fontweight_500 fontsize_70\">\n\t\t\n\n<h1>Estamos comprometidos con la calidad<\/h1>\n\t\t\n<style>\n#text-3302073694 {\n  text-align: left;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n              <\/div>\n           <\/div>\n       <\/div>                     \n<style>\n#text-box-312576142 {\n  width: 60%;\n}\n#text-box-312576142 .text-box-content {\n  font-size: 100%;\n}\n<\/style>\n    <\/div>\n \n\n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-2085771693 {\n  padding-top: 40rem;\n}\n#banner-2085771693 .overlay {\n  background-color: rgba(14, 144, 191, 0.593);\n}\n<\/style>\n  <\/div>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-1913618601\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1913618601 {\n  padding-top: 0px;\n}\n@media (min-width:550px) {\n  #gap-1913618601 {\n    padding-top: 6rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row\"  id=\"row-116182875\">\n\n\n\t<div id=\"col-1430815512\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"tabbed-content policy_tab_cont\">\n\t\t\t\n\t\t\t<ul class=\"nav nav-simple nav-vertical nav-normal nav-size-normal nav-left\" role=\"tablist\"><li id=\"tab-la-calidad-en-italtel\" class=\"tab active has-icon\" role=\"presentation\"><a href=\"#tab_la-calidad-en-italtel\" role=\"tab\" aria-selected=\"true\" aria-controls=\"tab_la-calidad-en-italtel\"><span>La calidad en Italtel<\/span><\/a><\/li>\n<li id=\"tab-itil-gesti\u00f3n-de-procesos-ti\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_itil-gesti\u00f3n-de-procesos-ti\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_itil-gesti\u00f3n-de-procesos-ti\"><span>ITIL Gesti\u00f3n de procesos TI<\/span><\/a><\/li>\n<li id=\"tab-itsm-gesti\u00f3n-de-servicios-ti\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_itsm-gesti\u00f3n-de-servicios-ti\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_itsm-gesti\u00f3n-de-servicios-ti\"><span>ITSM Gesti\u00f3n de servicios TI<\/span><\/a><\/li>\n<li id=\"tab-itom-gesti\u00f3n-de-operaciones-ti\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_itom-gesti\u00f3n-de-operaciones-ti\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_itom-gesti\u00f3n-de-operaciones-ti\"><span>ITOM Gesti\u00f3n de operaciones TI<\/span><\/a><\/li>\n<li id=\"tab-certificaciones-iso\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_certificaciones-iso\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_certificaciones-iso\"><span>Certificaciones ISO<\/span><\/a><\/li>\n<li id=\"tab-certificado-de-excelencia-imq\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_certificado-de-excelencia-imq\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_certificado-de-excelencia-imq\"><span>Certificado de Excelencia IMQ<\/span><\/a><\/li>\n<li id=\"tab-declaraci\u00f3n-de-conformidad-con-el-ens\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_declaraci\u00f3n-de-conformidad-con-el-ens\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_declaraci\u00f3n-de-conformidad-con-el-ens\"><span>Declaraci\u00f3n de conformidad con el ENS<\/span><\/a><\/li>\n<li id=\"tab-los-certificados-iso-y-la-pol\u00edtica-de-italtel-espa\u00f1a\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_los-certificados-iso-y-la-pol\u00edtica-de-italtel-espa\u00f1a\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_los-certificados-iso-y-la-pol\u00edtica-de-italtel-espa\u00f1a\"><span>Los certificados ISO y la pol\u00edtica de Italtel Espa\u00f1a<\/span><\/a><\/li><\/ul><div class=\"tab-panels\"><div id=\"tab_la-calidad-en-italtel\" class=\"panel active entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-la-calidad-en-italtel\">\n\n<h2>La calidad en Italtel<\/h2>\n<p>La calidad siempre ha sido un factor estrat\u00e9gico para italtel, una forma de pensar, una forma de ver los productos, soluciones y servicios en relaci\u00f3n con las necesidades de los clientes y partes interesadas. El concepto de calidad de Italtel se ha desarrollado con el tiempo a trav\u00e9s de la participaci\u00f3n en organizaciones de la industria y organismos internacionales que establecen reglas y m\u00e9todos para lograr los m\u00e1s altos niveles de calidad.<\/p>\n<p><a href=\"https:\/\/www.italtel.com\/wp-content\/uploads\/2025\/10\/003-25-ENS-ITALTEL-v2-firmado.pdf\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-70234\" src=\"https:\/\/www.italtel.com\/wp-content\/uploads\/2025\/10\/distintivo_ens_certificacion_ALTA_RD311-2022.png\" alt=\"distintivo_ens_certificacion_ALTA_RD311-2022\" width=\"247\" height=\"300\" \/><\/a><\/p>\n<p>\u00a0<\/p>\n\n\n<\/div>\n<div id=\"tab_itil-gesti\u00f3n-de-procesos-ti\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-itil-gesti\u00f3n-de-procesos-ti\">\n\n<h2>ITIL Gesti\u00f3n de procesos TI<\/h2>\n<p>Utilizamos ITIL para alinear los servicios de TI con las necesidades del negocio y as\u00ed facilitar el cambio, la transformaci\u00f3n y el crecimiento empresarial.<\/p>\n\n<\/div>\n<div id=\"tab_itsm-gesti\u00f3n-de-servicios-ti\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-itsm-gesti\u00f3n-de-servicios-ti\">\n\n<h2>ITSM Gesti\u00f3n de servicios TI<\/h2>\n<p>Definimos pol\u00edticas y pr\u00e1cticas para implementar, entregar y gestionar servicios de una manera simplificada para los usuarios finales.<\/p>\n\n<\/div>\n<div id=\"tab_itom-gesti\u00f3n-de-operaciones-ti\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-itom-gesti\u00f3n-de-operaciones-ti\">\n\n<h2>ITOM Gesti\u00f3n de operaciones TI<\/h2>\n<p>Damos visibilidad de la infraestructura y las aplicaciones, para mantener el estado de los servicios y optimizar la entrega y el gasto.<\/p>\n\n<\/div>\n<div id=\"tab_certificaciones-iso\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-certificaciones-iso\">\n\n<h2>Certificaciones ISO<\/h2>\n<h3>ISO 27001, Sistema de gesti\u00f3n de seguridad de la informaci\u00f3n<\/h3>\n<p>Regula la existencia de procedimientos y normas relacionados con la seguridad de la informaci\u00f3n.<\/p>\n<h3>ISO 27017, Sistema de gesti\u00f3n de seguridad de la informaci\u00f3n en la nube.<\/h3>\n<p>Es el marco de mejores pr\u00e1cticas para asegurar la seguridad de la informaci\u00f3n en la nube.<\/p>\n<h3>ISO 27018, Protecci\u00f3n de la informaci\u00f3n de identificaci\u00f3n personal en la nube<\/h3>\n<p>Para garantizar que los datos de los clientes no ser\u00e1n usados para ning\u00fan prop\u00f3sito para el cual no se d\u00e9 expresamente su consentimiento.<\/p>\n<h3>27701 Sistema de Gesti\u00f3n de la Informaci\u00f3n de Privacidad<\/h3>\n<h3>ISO 20000, Sistema de gesti\u00f3n de servicios TI<\/h3>\n<p>Promueve la adopci\u00f3n de un enfoque de procesos integrados, para una provisi\u00f3n eficaz de servicios gestionados que satisfagan los requisitos del negocio y del cliente.<\/p>\n<h3>ISO 14064, Gases de efecto invernadero<\/h3>\n<p>Establece las bases para acreditar y garantizar los c\u00e1lculos realizados para el reporte de los Gases de Efecto Invernadero (GEI) de las organizaciones y que se utiliza c\u00f3mo metodolog\u00eda para calcular la huella de carbono.<\/p>\n<h3>ISO 9001, Sistema de gesti\u00f3n de la calidad<\/h3>\n<p>Para la mejora de los procesos de gesti\u00f3n y los requisitos de control.<\/p>\n<h3>ISO 14001, Sistema de gesti\u00f3n medioambiental<\/h3>\n<p>Demuestra el compromiso asumido con la protecci\u00f3n del medio ambiente a trav\u00e9s de la gesti\u00f3n de los riesgos medioambientales asociados a la actividad desarrollada.<\/p>\n<h3>ISO 22301, Continuidad del negocio<\/h3>\n<p>Cumplimiento de los est\u00e1ndares de ISO para la comercializaci\u00f3n, dise\u00f1o, desarrollo, planificaci\u00f3n, integraci\u00f3n, instalaci\u00f3n, mantenimiento y soporte de sistemas integrales de telecomunicaciones, IT y seguridad.<\/p>\n\n<\/div>\n<div id=\"tab_certificado-de-excelencia-imq\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-certificado-de-excelencia-imq\">\n\n<h2>Certificado de Excelencia IMQ<\/h2>\n<p>Reconoce la calidad y excelencia en diferentes \u00e1mbitos de gesti\u00f3n empresarial, sistemas de calidad y seguridad entre otros.<\/p>\n\n<\/div>\n<div id=\"tab_declaraci\u00f3n-de-conformidad-con-el-ens\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-declaraci\u00f3n-de-conformidad-con-el-ens\">\n\n\n<\/div>\n<div id=\"tab_los-certificados-iso-y-la-pol\u00edtica-de-italtel-espa\u00f1a\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-los-certificados-iso-y-la-pol\u00edtica-de-italtel-espa\u00f1a\">\n\n<h2>Los certificados ISO y la pol\u00edtica de Italtel Espa\u00f1a<\/h2>\n<a href=\"https:\/\/www.italtel.com\/es\/certifications-policies\/?filter=certificaciones-es\" class=\"button primary company_button fontsize_16 fontweight_500\" style=\"border-radius:99px;\">\n\t\t<span>DESCARGA AQUI<\/span>\n\t<\/a>\n\n\n\n<\/div><\/div><\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1468539528 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-65842","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Calidad - Italtel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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