{"id":76250,"date":"2025-06-26T10:30:17","date_gmt":"2025-06-26T08:30:17","guid":{"rendered":"https:\/\/www.italtel.com\/italtel-supports-terna-in-migrating-contact-center-services\/"},"modified":"2025-07-22T15:09:34","modified_gmt":"2025-07-22T13:09:34","slug":"italtel-apoya-a-terna-en-la-migracion-de-los-servicios-de-contact-center","status":"publish","type":"post","link":"https:\/\/www.italtel.com\/es\/italtel-apoya-a-terna-en-la-migracion-de-los-servicios-de-contact-center\/","title":{"rendered":"Italtel apoya a Terna en la migraci\u00f3n de los servicios de Contact Center"},"content":{"rendered":"\n<div class=\"row\"  id=\"row-1314265936\">\n\n\n\t<div id=\"col-272888629\" class=\"col medium-9 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-4008846650\" class=\"text fontsize_18 color_black\">\n\t\t\n\n<p><em>Una \u00fanica plataforma multicanal para optimizar la interacci\u00f3n con socios y proveedores<\/em><\/p>\n<p data-start=\"2288\" data-end=\"2632\"><strong>Mil\u00e1n, 26 de junio de 2025 \u2013<\/strong> Italtel, multinacional italiana y l\u00edder en soluciones tecnol\u00f3gicas avanzadas, est\u00e1 apoyando a Terna \u2013 la empresa responsable de gestionar la red nacional de transmisi\u00f3n el\u00e9ctrica de Italia \u2013 en la migraci\u00f3n y optimizaci\u00f3n de sus servicios de Contact Center, dirigidos a stakeholders internos y externos espec\u00edficos.<\/p>\n<p data-start=\"2634\" data-end=\"3029\">Entre los numerosos servicios de Contact Center proporcionados por Italtel, se incluyen algunos de los m\u00e1s importantes gestionados por la empresa en diversas \u00e1reas: desde el soporte de sistemas, pasando por la asistencia operativa a la extensa red corporativa, hasta el soporte a los empleados. Cada implementaci\u00f3n se adapta a las necesidades reales de los usuarios y a los procesos espec\u00edficos.<\/p>\n<p data-start=\"3031\" data-end=\"3201\">Como parte del proyecto, la plataforma multicanal propuesta y gestionada por Italtel integra tecnolog\u00edas de comunicaci\u00f3n avanzadas con soporte de inteligencia artificial.<\/p>\n<p data-start=\"3203\" data-end=\"3499\">La internalizaci\u00f3n de la plataforma permite la integraci\u00f3n de los sistemas y bases de datos de la empresa, mejorando as\u00ed la experiencia de comunicaci\u00f3n para los stakeholders. Este enfoque reducir\u00e1 significativamente los costos operativos y mejorar\u00e1 la calidad de los servicios del Contact Center.<\/p>\n<blockquote>\n<p>\u00a0<\/p>\n<\/blockquote>\n\t\t\t<\/div>\n\t\n<div class=\"row row-collapse\"  id=\"row-1841200963\">\n\n\n\t<div id=\"col-777239921\" class=\"col medium-2 small-12 large-2\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_2109912141\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"600\" src=\"https:\/\/www.italtel.com\/wp-content\/uploads\/2025\/02\/Carlo_Filangier_cerchio.png\" class=\"attachment-original size-original\" alt=\"Carlo Filangieri\" srcset=\"https:\/\/www.italtel.com\/wp-content\/uploads\/2025\/02\/Carlo_Filangier_cerchio.png 600w, https:\/\/www.italtel.com\/wp-content\/uploads\/2025\/02\/Carlo_Filangier_cerchio-300x300.png 300w, https:\/\/www.italtel.com\/wp-content\/uploads\/2025\/02\/Carlo_Filangier_cerchio-150x150.png 150w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_2109912141 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-720850746\" class=\"col medium-10 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-1894506562\" class=\"text fontsize_200\">\n\t\t\n\n<p style=\"color: #04c5fe;\">\u201c<\/p>\n\t\t\t<\/div>\n\t\n\t<div id=\"text-1593187685\" class=\"text fontsize_18 color_black\">\n\t\t\n\n<p>\u201c<em>Estamos orgullosos de colaborar con Terna en un proyecto tan estrat\u00e9gico, que tiene un impacto significativo en la eficiencia y optimizaci\u00f3n de los servicios de Contact Center<\/em>\u201d, afirm\u00f3 <strong>Carlo Filangieri, CEO de Italtel<\/strong>. \u201c<em>La soluci\u00f3n tecnol\u00f3gica elegida, combinada con la experiencia de nuestro equipo, proporciona una respuesta eficiente y una plataforma personalizada para satisfacer la necesidad de una interacci\u00f3n m\u00e1s eficaz con los stakeholders<\/em>.\u201d<\/p>\n<p>\u00a0<\/p>\n\t\t\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-720850746 > .col-inner {\n  padding: 0px 0px 0px 4rem;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-272888629 > .col-inner {\n  padding: 6rem 11rem 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-466706102\" class=\"col sibebar_col medium-3 small-12 large-3\"  >\n\t\t<div class=\"is-sticky-column\"><div class=\"is-sticky-column__inner\">\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-4060852809\" class=\"text fontsize_16 color_black fontweight_500\">\n\t\t\n\n<p>KEYWORDS<\/p>\n\t\t\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:2rem;margin-bottom:2rem;max-width:100%;height:1px;background-color:rgba(112, 112, 112, 0.302);\"><\/div>\n\n\t<div id=\"text-1518287713\" class=\"text fontsize_18 color_black\">\n\t\t\n\n<p>MULTICHANNEL COMMUNICATION<\/p>\n\t\t\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:2rem;margin-bottom:2rem;max-width:100%;height:1px;background-color:rgba(112, 112, 112, 0.302);\"><\/div>\n\n\t<div id=\"text-1458572085\" class=\"text fontsize_18 color_black\">\n\t\t\n\n<p>AI-POWERED CONTACT CENTER<\/p>\n\t\t\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:2rem;margin-bottom:2rem;max-width:100%;height:1px;background-color:rgba(112, 112, 112, 0.302);\"><\/div>\n\n\t<div id=\"text-3546557167\" class=\"text fontsize_18 color_black\">\n\t\t\n\n<p>OPERATIONAL EFFICIENCY<\/p>\n\t\t\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:2rem;margin-bottom:2rem;max-width:100%;height:1px;background-color:rgba(112, 112, 112, 0.302);\"><\/div>\n\n\t<div id=\"gap-981547118\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-981547118 {\n  padding-top: 13rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"text-2526936834\" class=\"text fontsize_16 color_black fontweight_500\">\n\t\t\n\n<p>DOCUMENTS<\/p>\n\t\t\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:2rem;margin-bottom:2rem;max-width:100%;height:1px;background-color:rgba(112, 112, 112, 0.302);\"><\/div>\n\n\t<div id=\"text-1032603911\" class=\"text fontsize_18 color_black\">\n\t\t\n\n<p><a href=\"https:\/\/www.italtel.com\/wp-content\/uploads\/2025\/06\/PR-Italtel-and-Terna.pdf\" target=\"_blank\" rel=\"noopener\">PRESS RELEASE (IN ENGLISH)<\/a><\/p>\n\n\t\t\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:2rem;margin-bottom:2rem;max-width:100%;height:1px;background-color:rgba(112, 112, 112, 0.302);\"><\/div>\n\n\t<div id=\"gap-1607817535\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1607817535 {\n  padding-top: 13rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"text-4225307552\" class=\"text fontsize_16 color_black fontweight_500\">\n\t\t\n\nSHARE THE PAGE\n\t\t\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:2rem;margin-bottom:2rem;max-width:100%;height:1px;background-color:rgba(112, 112, 112, 0.302);\"><\/div>\n\n\t<div class=\"img has-hover socialshare_icon linkedin x md-x lg-x y md-y lg-y\" id=\"image_1869101374\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/www.italtel.com\/wp-content\/uploads\/2024\/09\/Linkedin-icon.svg\" class=\"attachment-large size-large\" alt=\"Linkedin-icon\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1869101374 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div class=\"img has-hover socialshare_icon instagram x md-x lg-x y md-y lg-y\" id=\"image_2057632524\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"27\" height=\"27\" src=\"https:\/\/www.italtel.com\/wp-content\/uploads\/2024\/07\/Raggruppa-12942.png\" class=\"attachment-large size-large\" alt=\"Instagram icon\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_2057632524 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div class=\"img has-hover socialshare_icon ex x md-x lg-x y md-y lg-y\" id=\"image_1435953542\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/www.italtel.com\/wp-content\/uploads\/2024\/09\/X-icon.svg\" class=\"attachment-large size-large\" alt=\"X-icon\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1435953542 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t<\/div><\/div>\t\t\n<style>\n#col-466706102 > .is-sticky-column > .is-sticky-column__inner > .col-inner {\n  padding: 6rem 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":75622,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[886],"tags":[1091,1092,1093],"class_list":["post-76250","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-press-release-es","tag-ai-es","tag-cloud-2-es","tag-contact-center-es"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Italtel apoya a Terna en la migraci\u00f3n de los servicios de Contact Center - Italtel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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