{"id":55863,"date":"2021-05-13T14:46:51","date_gmt":"2021-05-13T12:46:51","guid":{"rendered":"https:\/\/www.italtel.com\/un-caffe-tra-netresults-e-italtel\/"},"modified":"2021-05-13T14:46:51","modified_gmt":"2021-05-13T12:46:51","slug":"un-caffe-tra-netresults-e-italtel","status":"publish","type":"post","link":"https:\/\/www.italtel.com\/it\/un-caffe-tra-netresults-e-italtel\/","title":{"rendered":"Un caff\u00e8 tra NetResults e Italtel"},"content":{"rendered":"<h5 style=\"text-align: center;\">La misura della qualit\u00e0 dei servizi IT come fattore abilitante della Process Automation<\/h5>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft\" src=\"http:\/\/www.italtel.com\/content\/uploads\/2021\/05\/img_newsletter-1.jpg\" width=\"570\" height=\"410\" \/>Il successo delle aziende \u00e8 sempre pi\u00f9 determinato dalla capacit\u00e0 di essere customer centric. Tutte le imprese vorrebbero ottenere questo risultato ma poche hanno davvero visibilit\u00e0 di come i propri clienti realmente percepiscano il loro operato. Nell\u2019era della transizione digitale, essere customer centric significa innanzi tutto assicurarsi che la componente IT sia in grado di supportare il business e la soddisfazione dei bisogni del cliente.<\/p>\n<p>In questo webinar siamo insieme a NetResults, azienda sviluppatrice di soluzioni ICT e di monitoraggio QoE per le imprese. Comprenderemo gli aspetti pi\u00f9 prettamente tecnologici legati alla transizione digitale nel business: da oltre 10 anni, infatti, Italtel e NetResults collaborano su questi temi in un\u2019ottica di Open Innovation.<\/p>\n<p>&nbsp;<\/p>\n<p>Parleremo, quindi, di quali siano i numeri in gioco, di come la proattivit\u00e0 sia cruciale per un approccio customer centric e di come la misura della Qualit\u00e0 del Servizio e dell\u2019Esperienza possano abilitare nel futuro l\u2019automazione di processi chiave per la soddisfazione del cliente come la quality assurance ed il troubleshooting.<\/p>\n<p>Concluderemo il webinar con uno scambio di idee sul futuro evolutivo nella gestione del layer digitale che fa da interfaccia tra un business ed i suoi clienti<strong>.<\/strong><\/p>\n<p>Puoi iscriverti qui: <a href=\"https:\/\/attendee.gotowebinar.com\/register\/3556420253013913615\">https:\/\/attendee.gotowebinar.com\/register\/3556420253013913615<\/a><\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"http:\/\/www.italtel.com\/content\/uploads\/2021\/05\/a-chi-e\u0300-rivolto-2.jpg\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>La misura della qualit\u00e0 dei servizi IT come fattore abilitante della Process Automation &nbsp; Il successo delle aziende \u00e8 sempre pi\u00f9 determinato dalla capacit\u00e0 di essere customer centric. Tutte le&nbsp;&#8230;<\/p>\n","protected":false},"author":6,"featured_media":55864,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[740],"tags":[],"class_list":["post-55863","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-events-it"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Un caff\u00e8 tra NetResults e Italtel - Italtel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.italtel.com\/it\/un-caffe-tra-netresults-e-italtel\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Un caff\u00e8 tra NetResults e Italtel - Italtel\" \/>\n<meta property=\"og:description\" content=\"La misura della qualit\u00e0 dei servizi IT come fattore abilitante della Process Automation &nbsp; Il successo delle aziende \u00e8 sempre pi\u00f9 determinato dalla capacit\u00e0 di essere customer centric. 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