{"id":75638,"date":"2025-06-26T10:30:17","date_gmt":"2025-06-26T08:30:17","guid":{"rendered":"https:\/\/www.italtel.com\/?p=75638"},"modified":"2025-07-03T14:42:10","modified_gmt":"2025-07-03T12:42:10","slug":"italtel-supporta-terna-nella-migrazione-dei-servizi-di-contact-center","status":"publish","type":"post","link":"https:\/\/www.italtel.com\/it\/italtel-supporta-terna-nella-migrazione-dei-servizi-di-contact-center\/","title":{"rendered":"Italtel supporta Terna nella migrazione dei servizi di Contact Center"},"content":{"rendered":"\n<div class=\"row\"  id=\"row-932821494\">\n\n\n\t<div id=\"col-2074514168\" class=\"col medium-9 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-178330572\" class=\"text fontsize_18 color_black\">\n\t\t\n\n<p style=\"text-align: center;\"><em>Un\u2019unica piattaforma multicanale per ottimizzare l\u2019interazione con partner e fornitori<\/em><\/p>\n<p><strong>Milano, 26 giugno 2025 \u2013 <\/strong>Italtel, multinazionale italiana leader nelle soluzioni tecnologiche avanzate, supporta Terna, la societ\u00e0 che gestisce la rete elettrica di trasmissione nazionale, nella migrazione e ottimizzazione dei suoi servizi di Contact Center, dedicati a specifici stakeholder interni ed esterni.<\/p>\n<p>Tra i numerosi servizi di Contact Center rilasciati da Italtel compaiono alcuni tra i pi\u00f9 importanti gestiti dalla societ\u00e0 in svariati campi: dall\u2019assistenza ai sistemi, al supporto alla operativit\u00e0 della vasta rete aziendale, fino al supporto ai dipendenti. Ogni implementazione \u00e8 personalizzata sulla effettiva esigenza dell\u2019utenza e del processo.<\/p>\n<p>Nell\u2019ambito del progetto, la piattaforma multicanale proposta e gestita da Italtel integra tecnologie avanzate di comunicazione supportate dall\u2019intelligenza artificiale.<\/p>\n<p>L\u2019insourcing della piattaforma consente di integrare i sistemi e le anagrafiche aziendali, rendendo efficace l\u2019esperienza di comunicazione degli stakeholder. Questo approccio ridurr\u00e0 in maniera significativa i costi operativi e migliorer\u00e0 la qualit\u00e0 dei servizi dei Contact Center.<\/p>\n\t\t\t<\/div>\n\t\n<div class=\"row row-collapse\"  id=\"row-37850182\">\n\n\n\t<div id=\"col-322486183\" class=\"col medium-2 small-12 large-2\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1530367185\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"600\" src=\"https:\/\/www.italtel.com\/wp-content\/uploads\/2025\/02\/Carlo_Filangier_cerchio.png\" class=\"attachment-original size-original\" alt=\"Carlo Filangieri\" srcset=\"https:\/\/www.italtel.com\/wp-content\/uploads\/2025\/02\/Carlo_Filangier_cerchio.png 600w, https:\/\/www.italtel.com\/wp-content\/uploads\/2025\/02\/Carlo_Filangier_cerchio-300x300.png 300w, https:\/\/www.italtel.com\/wp-content\/uploads\/2025\/02\/Carlo_Filangier_cerchio-150x150.png 150w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1530367185 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-64007128\" class=\"col medium-10 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-1056234723\" class=\"text fontsize_200\">\n\t\t\n\n<p style=\"color: #04c5fe;\">\u201c<\/p>\n\t\t\t<\/div>\n\t\n\t<div id=\"text-1889968796\" class=\"text fontsize_18 color_black\">\n\t\t\n\n<p>\u201c<em>Siamo orgogliosi di collaborare con Terna in un progetto cos\u00ec strategico e che ha un impatto significativo sull\u2019efficienza e sull\u2019ottimizzazione dei servizi di Contact Center<\/em>,\u201d ha dichiarato <strong>Carlo Filangieri, CEO<\/strong> di Italtel. \u201c<em>La soluzione tecnologica scelta, unita alla competenza del nostro team, offre una risposta efficiente e una piattaforma personalizzata di fronte all\u2019esigenza di migliorare l\u2019efficacia dei servizi di interazione con gli stakeholder<\/em>\u201d.<\/p>\n\t\t\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-64007128 > .col-inner {\n  padding: 0px 0px 0px 4rem;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-2074514168 > .col-inner {\n  padding: 6rem 11rem 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-654076787\" class=\"col sibebar_col medium-3 small-12 large-3\"  >\n\t\t<div class=\"is-sticky-column\"><div class=\"is-sticky-column__inner\">\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-3601119145\" class=\"text fontsize_16 color_black fontweight_500\">\n\t\t\n\n<p>KEYWORDS<\/p>\n\t\t\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:2rem;margin-bottom:2rem;max-width:100%;height:1px;background-color:rgba(112, 112, 112, 0.302);\"><\/div>\n\n\t<div id=\"text-3557048231\" class=\"text fontsize_18 color_black\">\n\t\t\n\n<p>MULTICHANNEL COMMUNICATION<\/p>\n\t\t\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:2rem;margin-bottom:2rem;max-width:100%;height:1px;background-color:rgba(112, 112, 112, 0.302);\"><\/div>\n\n\t<div id=\"text-459616177\" class=\"text fontsize_18 color_black\">\n\t\t\n\n<p>AI-POWERED CONTACT CENTER<\/p>\n\t\t\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:2rem;margin-bottom:2rem;max-width:100%;height:1px;background-color:rgba(112, 112, 112, 0.302);\"><\/div>\n\n\t<div id=\"text-2009914309\" class=\"text fontsize_18 color_black\">\n\t\t\n\n<p>OPERATIONAL EFFICIENCY<\/p>\n\t\t\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:2rem;margin-bottom:2rem;max-width:100%;height:1px;background-color:rgba(112, 112, 112, 0.302);\"><\/div>\n\n\t<div id=\"gap-1145197023\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1145197023 {\n  padding-top: 13rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"text-2465197548\" class=\"text fontsize_16 color_black fontweight_500\">\n\t\t\n\n<p>DOCUMENTS<\/p>\n\t\t\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:2rem;margin-bottom:2rem;max-width:100%;height:1px;background-color:rgba(112, 112, 112, 0.302);\"><\/div>\n\n\t<div id=\"text-1106979032\" class=\"text fontsize_18 color_black\">\n\t\t\n\n<p><a href=\"https:\/\/www.italtel.com\/wp-content\/uploads\/2025\/06\/CS-Italtel-e-Terna.pdf\" target=\"_blank\" rel=\"noopener\">COMUNICATO STAMPA<\/a><\/p>\n\n\t\t\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:2rem;margin-bottom:2rem;max-width:100%;height:1px;background-color:rgba(112, 112, 112, 0.302);\"><\/div>\n\n\t<div id=\"gap-1196185571\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1196185571 {\n  padding-top: 13rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"text-1083928567\" class=\"text fontsize_16 color_black fontweight_500\">\n\t\t\n\nSHARE THE PAGE\n\t\t\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:2rem;margin-bottom:2rem;max-width:100%;height:1px;background-color:rgba(112, 112, 112, 0.302);\"><\/div>\n\n\t<div class=\"img has-hover socialshare_icon linkedin x md-x lg-x y md-y lg-y\" id=\"image_432025242\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/www.italtel.com\/wp-content\/uploads\/2024\/09\/Linkedin-icon.svg\" class=\"attachment-large size-large\" alt=\"Linkedin-icon\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_432025242 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div class=\"img has-hover socialshare_icon instagram x md-x lg-x y md-y lg-y\" id=\"image_728744826\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"27\" height=\"27\" src=\"https:\/\/www.italtel.com\/wp-content\/uploads\/2024\/07\/Raggruppa-12942.png\" class=\"attachment-large size-large\" alt=\"Instagram icon\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_728744826 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div class=\"img has-hover socialshare_icon ex x md-x lg-x y md-y lg-y\" id=\"image_181307\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/www.italtel.com\/wp-content\/uploads\/2024\/09\/X-icon.svg\" class=\"attachment-large size-large\" alt=\"X-icon\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_181307 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t<\/div><\/div>\t\t\n<style>\n#col-654076787 > .is-sticky-column > .is-sticky-column__inner > .col-inner {\n  padding: 6rem 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":75620,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[732],"tags":[398,496,1074,1075,1076],"class_list":["post-75638","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-comunicato-stampa","tag-ai","tag-cloud","tag-cloud-2","tag-cloud-2-it","tag-contact-center-it"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Italtel supporta Terna nella migrazione dei servizi di Contact Center - Italtel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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