{"id":76475,"date":"2025-07-28T11:35:40","date_gmt":"2025-07-28T09:35:40","guid":{"rendered":"https:\/\/www.italtel.com\/?p=76475"},"modified":"2025-07-28T12:12:51","modified_gmt":"2025-07-28T10:12:51","slug":"contact-center-larticolo-su-corcom-racconta-il-progetto-italtel-per-terna","status":"publish","type":"post","link":"https:\/\/www.italtel.com\/it\/contact-center-larticolo-su-corcom-racconta-il-progetto-italtel-per-terna\/","title":{"rendered":"Contact Center: l\u2019articolo su CorCom racconta il progetto Italtel per Terna"},"content":{"rendered":"\n<div class=\"row\"  id=\"row-73045611\">\n\n\n\t<div id=\"col-1953200819\" class=\"col medium-9 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-3166663817\" class=\"text fontsize_18 color_black\">\n\t\t\n\n<h2><strong>Innovazione, cloud e omnicanalit\u00e0 per una nuova customer experience<\/strong><\/h2>\n<p>I contact center stanno cambiando pelle: da semplici strumenti di assistenza a veri e propri <b>hub strategici di relazione<\/b>. Su CorCom, la nostra <b>Chief Operating Officer <a href=\"https:\/\/www.linkedin.com\/in\/cristinasarnacchiaro\/\" target=\"_blank\" rel=\"noopener\">Cristina Sarnacchiaro<\/a><\/b>\u00a0approfondisce questo tema, raccontando il progetto realizzato da <b>Italtel per Terna<\/b>, uno dei principali operatori di infrastrutture energetiche in Europa.<\/p>\n<p>Il cuore del progetto \u00e8 l\u2019adozione di una <b>piattaforma CCaaS basata su Cisco Webex Contact Center<\/b>, che consente a Terna di gestire le interazioni in modo omnicanale, integrato con i sistemi aziendali, con <b>analisi evolute<\/b>, <b>maggiore flessibilit\u00e0<\/b>\u00a0e pieno <b>controllo dei dati<\/b>.<\/p>\n<p>Una trasformazione digitale concreta, che migliora la <b>customer experience<\/b>\u00a0e rende il contact center uno snodo chiave nella gestione delle relazioni con clienti, partner e stakeholder.<\/p>\n<p><span style=\"color: #003366;\"><b>Leggi l\u2019<a style=\"color: #003366;\" href=\"https:\/\/www.corrierecomunicazioni.it\/telco\/contact-center-oltre-lassistenza-un-nuovo-ruolo-strategico-grazie-a-cloud-ai-e-modello-as-a-service\/\" target=\"_blank\" rel=\"noopener\">articolo completo su CorCom<\/a><\/b>:<\/span><br \/>Contact center oltre l\u2019assistenza: un nuovo ruolo \u201cstrategico\u201d grazie a Cloud, AI e modello as-a-service \u2013 di Cristina Sarnacchiaro<\/p>\n<p>\ud83d\udccc<strong> Leggi anche<\/strong> <strong><span style=\"color: #003366;\"><a style=\"color: #003366;\" href=\"https:\/\/www.italtel.com\/it\/italtel-supporta-terna-nella-migrazione-dei-servizi-di-contact-center\/\">il comunicato stampa<\/a><\/span><\/strong><\/p>\n\t\t\t<\/div>\n\t\n\t<div id=\"gap-700561301\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-700561301 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1953200819 > .col-inner {\n  padding: 6rem 11rem 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1704585118\" class=\"col sibebar_col medium-3 small-12 large-3\"  >\n\t\t<div class=\"is-sticky-column\"><div class=\"is-sticky-column__inner\">\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-718223647\" class=\"text fontsize_16 color_black fontweight_500\">\n\t\t\n\nTECH KEYWORDS\n\t\t\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:2rem;margin-bottom:2rem;max-width:100%;height:1px;background-color:rgba(112, 112, 112, 0.302);\"><\/div>\n\n\t<div id=\"text-736486521\" class=\"text fontsize_18 color_black\">\n\t\t\n\n<p>CONTACT CENTER AS A SERVICE<\/p>\n\t\t\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:2rem;margin-bottom:2rem;max-width:100%;height:1px;background-color:rgba(112, 112, 112, 0.302);\"><\/div>\n\n\t<div id=\"text-974002328\" class=\"text fontsize_18 color_black\">\n\t\t\n\n<p>DIGITAL CUSTOMER EXPERIENCE<\/p>\n\t\t\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:2rem;margin-bottom:2rem;max-width:100%;height:1px;background-color:rgba(112, 112, 112, 0.302);\"><\/div>\n\n\t<div id=\"text-2818564676\" class=\"text fontsize_18 color_black\">\n\t\t\n\n<p>CISCO WEBEX CONTACT CENTER<\/p>\n\t\t\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:2rem;margin-bottom:2rem;max-width:100%;height:1px;background-color:rgba(112, 112, 112, 0.302);\"><\/div>\n\n\t<div id=\"text-2043154922\" class=\"text fontsize_18 color_black\">\n\t\t\n\n<p>OMNICHANNEL COMMUNICATION<\/p>\n\t\t\t<\/div>\n\t\n\t<div id=\"gap-432689280\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-432689280 {\n  padding-top: 13rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"text-2633493751\" class=\"text fontsize_16 color_black fontweight_500\">\n\t\t\n\n<p>CONDIVIDI LA NEWS<\/p>\n\t\t\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:2rem;margin-bottom:2rem;max-width:100%;height:1px;background-color:rgba(112, 112, 112, 0.302);\"><\/div>\n\n\t<div class=\"img has-hover socialshare_icon linkedin x md-x lg-x y md-y lg-y\" id=\"image_1683442078\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/www.italtel.com\/wp-content\/uploads\/2024\/09\/Linkedin-icon.svg\" class=\"attachment-large size-large\" alt=\"Linkedin-icon\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1683442078 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div class=\"img has-hover socialshare_icon instagram x md-x lg-x y md-y lg-y\" id=\"image_1690590737\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"27\" height=\"27\" src=\"https:\/\/www.italtel.com\/wp-content\/uploads\/2024\/07\/Raggruppa-12942.png\" class=\"attachment-large size-large\" alt=\"Instagram icon\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1690590737 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div class=\"img has-hover socialshare_icon ex x md-x lg-x y md-y lg-y\" id=\"image_527970569\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/www.italtel.com\/wp-content\/uploads\/2024\/09\/X-icon.svg\" class=\"attachment-large size-large\" alt=\"X-icon\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_527970569 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t<\/div><\/div>\t\t\n<style>\n#col-1704585118 > .is-sticky-column > .is-sticky-column__inner > .col-inner {\n  padding: 6rem 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":46875,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[378],"tags":[398,1104,1105],"class_list":["post-76475","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-it","tag-ai","tag-analytics-automation","tag-modern-work-digital-comms"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contact Center: l\u2019articolo su CorCom racconta il progetto Italtel per Terna - Italtel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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