Leadership in Action: Insights from Sheyla Rabadan at Italtel Spain

What does it take to lead effectively in the demanding environment of a Network Operation Center?

Sheyla Rabadan, SPOC Supervisor at the Service Center in Ciudad Real, shares her perspective on leadership during critical moments. In her interview, she highlights:

• The challenge of staying calm under pressure

• The motivation built through recognition and trust

• The reward of seeing her team respond in crucial situations

As Sheyla herself affirms, “Leadership makes sense when trust, motivation, and resilience are built within the team.”

We are proud to share her vision, which reflects the values that guide our daily work at Italtel Spain.