An Integrated Communication Solution with CTModule and Italtel

“At Costa Crociere, we are dedicated to delivering an unparalleled onboard experience for our guests while maximizing operational efficiency. The revolutionary Callisto Platform has transformed our operations, empowering our crew with powerful UCC communication tools that have substantially improved operational efficiency – all that on one platform.”

– Costa Crociere

Challenge

Onboard communication is crucial in delivering seamless operations and memorable guest experiences on cruise ships. When Costa embarked on the task of equipping its newly constructed ship Costa Smeralda with a comprehensive communication solution, it sought a single provider to meet diverse needs. The chosen solution had to be versatile, scalable, highly secure, and future-proof, seamlessly integrating existing systems like Cisco CUCM and property owned PMS.

The challenge was complex, but the solution had to be simple and intuitive for the crew. It needed to cover various applications, from day-to-day operations to emergency response, accessible through a unified platform. Flexibility was vital, as the solution had to adapt to the ever-changing needs of a dynamic cruise environment.

Solution

Communication among crew members in the cruise environment presents a complex challenge. The ever-changing nature of the cruise industry, with its shifting itineraries, guest needs, and safety protocols, requires quick and accurate communication. CTModule has provided Callisto’s pivotal application platform to help Costa manage these needs. Additionally, CTModule’s excellent track record in the cruise market made it the clear choice for Costa Crociere. Italtel, CTModule’s Value Added System Integrator, carried out the setup and installation. Thanks to Italtel’s deep industry knowledge, the Callisto platform was seamlessly implemented, showing their commitment to enhancing communication among crew and passengers.

In 2019, the CTModule was first installed on the Costa Smeralda ship, and in 2022 on the Costa Toscana. In 2023, the Callisto system was implemented across the remaining Costa fleet, specifically for the management and billing functionalities of outbound calls.

Alongside providing Cruise Collection Modules like Cruise Alarming, ProfACD, Wake-up, RedManning Mode, and more, CTModule enables Costa to request individual applications based on customer requirements.This integrated approach has greatly benefited the cruise line. The flexible billing application facilitates an efficient pricing policy for both guests and crew members.

Success

Callisto’s innovative features have enhanced efficiency and safety on board, empowering them to to focus on sustainability, quality and profitability. The platform enabled the company to streamline operations, improve communication and collaboration among staff, and deliver a personalized guest experience across all its ships. With seamless integration with existing systems and a focus on futureproofing, the solution set a new standard for onboard communication, ensuring that Costa’s new flagship was ready to navigate the challenges of the open seas.

The implementation of CTModule’s Callisto Platform across the entire Costa Crociere fleet was a resounding success.