A massive roll‑out led by Italtel: over 2,000 field activities ensuring scalability, continuity, multivendor integration, and new services/access types.

Challenge

Driving network evolution

For telecom operators, continuous network upgrades are a strategic must. Growing demand—fueled by 5G and IoT—requires modern, scalable infrastructure. They face tech obsolescence, multivendor coexistence, and the need for uninterrupted service during updates. Efficient, seamless field operations are vital to stay competitive and meet customer expectations.

The case of a German Tier‑1 operator

A global‑scale German Tier‑1 telco regularly expands capacity, replaces legacy devices, and integrates new technologies. Its multivendor network spans Juniper, Huawei, Cisco, and Infinera—demanding precise coordination. In 2024, Italtel conducted over 2,000 field activities, delivering seamless service upgrades via a flexible, local delivery model supported by local partner ecosystems. It remains a trusted ally in 2025.

Solution

Reliable, scalable, tailor‑made operations

Italtel created a proven, adaptive field operation framework: intelligent planning, widespread presence, multivendor expertise, and end‑to‑end coordination from field to remote control centers.

Planning & design

Italtel partnered closely with the operator to map network complexity, multivendor coexistence, and service continuity needs. A detailed plan defined device selection, configuration prerequisites, and execution timing.

Field implementation

Expert teams handled device configuration, field engineering, and installation with precision. Critical swaps were performed overnight to minimize service impact.

Remote support & monitoring

Italtel’s Digital Operation Center in Milan, backed by the NOC in Ciudad Real, supported field teams 24/7. Real‑time monitoring ensured operational quality and timely execution for large‑scale deployments.

Multivendor management & scalability

Managing Juniper, Huawei, Cisco, Infinera devices centrally, Italtel handled vendor‑specific configurations with a unified approach.

Benefits

Efficiency and scalability through a partner and dynamic governance

By choosing Italtel as a partner, the operator avoided multivendor complexity and received integrated, expert service throughout the transformation. Dynamic governance optimized planning and execution, enabling swift response, up to 300 monthly interventions, and aligned customer objectives. The result: a more resilient, efficient, future‑ready network—and Italtel confirmed as a strategic Telco partner.