{"id":76245,"date":"2025-06-26T10:30:17","date_gmt":"2025-06-26T08:30:17","guid":{"rendered":"https:\/\/www.italtel.com\/italtel-supports-terna-in-migrating-contact-center-services\/"},"modified":"2025-07-22T15:03:57","modified_gmt":"2025-07-22T13:03:57","slug":"italtel-apoia-a-terna-na-migracao-dos-servicos-de-contact-center","status":"publish","type":"post","link":"https:\/\/www.italtel.com\/pt-br\/italtel-apoia-a-terna-na-migracao-dos-servicos-de-contact-center\/","title":{"rendered":"Italtel apoia a Terna na migra\u00e7\u00e3o dos servi\u00e7os de Contact Center"},"content":{"rendered":"\n<div class=\"row\"  id=\"row-650933184\">\n\n\n\t<div id=\"col-1907872799\" class=\"col medium-9 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-4090818228\" class=\"text fontsize_18 color_black\">\n\t\t\n\n<p><em>Uma plataforma multicanal unificada para otimizar a intera\u00e7\u00e3o com parceiros e fornecedores<\/em><\/p>\n<p data-start=\"396\" data-end=\"743\"><strong>Mil\u00e3o, 26 de junho de 2025 \u2013<\/strong> A Italtel, multinacional italiana e l\u00edder em solu\u00e7\u00f5es tecnol\u00f3gicas avan\u00e7adas, est\u00e1 apoiando a Terna \u2013 empresa respons\u00e1vel pela gest\u00e3o da rede nacional de transmiss\u00e3o de energia el\u00e9trica da It\u00e1lia \u2013 na migra\u00e7\u00e3o e otimiza\u00e7\u00e3o de seus servi\u00e7os de Contact Center, voltados para stakeholders internos e externos espec\u00edficos.<\/p>\n<p data-start=\"745\" data-end=\"1145\">Entre os diversos servi\u00e7os de Contact Center fornecidos pela Italtel, destacam-se alguns dos mais importantes gerenciados pela empresa em diferentes \u00e1reas: desde o suporte a sistemas, passando pela assist\u00eancia operacional \u00e0 ampla rede corporativa, at\u00e9 o atendimento aos colaboradores. Cada implementa\u00e7\u00e3o \u00e9 personalizada de acordo com as reais necessidades dos usu\u00e1rios e com os processos espec\u00edficos.<\/p>\n<p data-start=\"1147\" data-end=\"1315\">Como parte do projeto, a plataforma multicanal proposta e gerenciada pela Italtel integra tecnologias de comunica\u00e7\u00e3o avan\u00e7adas com o suporte de intelig\u00eancia artificial.<\/p>\n<p data-start=\"1317\" data-end=\"1601\">A internaliza\u00e7\u00e3o da plataforma permite a integra\u00e7\u00e3o de sistemas e bancos de dados da empresa, aprimorando assim a experi\u00eancia de comunica\u00e7\u00e3o para os stakeholders. Essa abordagem reduzir\u00e1 significativamente os custos operacionais e melhorar\u00e1 a qualidade dos servi\u00e7os do Contact Center.<\/p>\n<blockquote>\n<p>\u00a0<\/p>\n<\/blockquote>\n\t\t\t<\/div>\n\t\n<div class=\"row row-collapse\"  id=\"row-305260306\">\n\n\n\t<div id=\"col-646798828\" class=\"col medium-2 small-12 large-2\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1343318210\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"600\" src=\"https:\/\/www.italtel.com\/wp-content\/uploads\/2025\/02\/Carlo_Filangier_cerchio.png\" class=\"attachment-original size-original\" alt=\"Carlo Filangieri\" srcset=\"https:\/\/www.italtel.com\/wp-content\/uploads\/2025\/02\/Carlo_Filangier_cerchio.png 600w, https:\/\/www.italtel.com\/wp-content\/uploads\/2025\/02\/Carlo_Filangier_cerchio-300x300.png 300w, https:\/\/www.italtel.com\/wp-content\/uploads\/2025\/02\/Carlo_Filangier_cerchio-150x150.png 150w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1343318210 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-440766951\" class=\"col medium-10 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-1033791759\" class=\"text fontsize_200\">\n\t\t\n\n<p style=\"color: #04c5fe;\">\u201c<\/p>\n\t\t\t<\/div>\n\t\n\t<div id=\"text-2068968046\" class=\"text fontsize_18 color_black\">\n\t\t\n\n<p data-start=\"1619\" data-end=\"2050\">\u201c<em>Estamos orgulhosos de colaborar com a Terna em um projeto t\u00e3o estrat\u00e9gico, que tem um impacto significativo na efici\u00eancia e na otimiza\u00e7\u00e3o dos servi\u00e7os de Contact Center<\/em>\u201d, declarou <strong>Carlo Filangieri, CEO da Italtel<\/strong>. \u201cA<em> solu\u00e7\u00e3o tecnol\u00f3gica escolhida, combinada com a expertise da nossa equipe, oferece uma resposta eficiente e uma plataforma personalizada para atender \u00e0 necessidade de uma intera\u00e7\u00e3o mais eficaz com os stakeholders.<\/em>\u201d<\/p>\n\t\t\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-440766951 > .col-inner {\n  padding: 0px 0px 0px 4rem;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1907872799 > .col-inner {\n  padding: 6rem 11rem 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1904210373\" class=\"col sibebar_col medium-3 small-12 large-3\"  >\n\t\t<div class=\"is-sticky-column\"><div class=\"is-sticky-column__inner\">\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-3177335967\" class=\"text fontsize_16 color_black fontweight_500\">\n\t\t\n\n<p>KEYWORDS<\/p>\n\t\t\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:2rem;margin-bottom:2rem;max-width:100%;height:1px;background-color:rgba(112, 112, 112, 0.302);\"><\/div>\n\n\t<div id=\"text-2289976860\" class=\"text fontsize_18 color_black\">\n\t\t\n\n<p>MULTICHANNEL COMMUNICATION<\/p>\n\t\t\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:2rem;margin-bottom:2rem;max-width:100%;height:1px;background-color:rgba(112, 112, 112, 0.302);\"><\/div>\n\n\t<div id=\"text-2540106287\" class=\"text fontsize_18 color_black\">\n\t\t\n\n<p>AI-POWERED CONTACT CENTER<\/p>\n\t\t\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:2rem;margin-bottom:2rem;max-width:100%;height:1px;background-color:rgba(112, 112, 112, 0.302);\"><\/div>\n\n\t<div id=\"text-3377939435\" class=\"text fontsize_18 color_black\">\n\t\t\n\n<p>OPERATIONAL EFFICIENCY<\/p>\n\t\t\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:2rem;margin-bottom:2rem;max-width:100%;height:1px;background-color:rgba(112, 112, 112, 0.302);\"><\/div>\n\n\t<div id=\"gap-1700766027\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1700766027 {\n  padding-top: 13rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"text-1948476066\" class=\"text fontsize_16 color_black fontweight_500\">\n\t\t\n\n<p>DOCUMENTS<\/p>\n\t\t\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:2rem;margin-bottom:2rem;max-width:100%;height:1px;background-color:rgba(112, 112, 112, 0.302);\"><\/div>\n\n\t<div id=\"text-3556783684\" class=\"text fontsize_18 color_black\">\n\t\t\n\n<p><a href=\"https:\/\/www.italtel.com\/wp-content\/uploads\/2025\/06\/PR-Italtel-and-Terna.pdf\" target=\"_blank\" rel=\"noopener\">PRESS RELEASE (IN ENGLISH)<\/a><\/p>\n\n\t\t\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:2rem;margin-bottom:2rem;max-width:100%;height:1px;background-color:rgba(112, 112, 112, 0.302);\"><\/div>\n\n\t<div id=\"gap-1791577252\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1791577252 {\n  padding-top: 13rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"text-1656817445\" class=\"text fontsize_16 color_black fontweight_500\">\n\t\t\n\nSHARE THE PAGE\n\t\t\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:2rem;margin-bottom:2rem;max-width:100%;height:1px;background-color:rgba(112, 112, 112, 0.302);\"><\/div>\n\n\t<div class=\"img has-hover socialshare_icon linkedin x md-x lg-x y md-y lg-y\" id=\"image_1470436782\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/www.italtel.com\/wp-content\/uploads\/2024\/09\/Linkedin-icon.svg\" class=\"attachment-large size-large\" alt=\"Linkedin-icon\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1470436782 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div class=\"img has-hover socialshare_icon instagram x md-x lg-x y md-y lg-y\" id=\"image_1243108565\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"27\" height=\"27\" src=\"https:\/\/www.italtel.com\/wp-content\/uploads\/2024\/07\/Raggruppa-12942.png\" class=\"attachment-large size-large\" alt=\"Instagram icon\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1243108565 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div class=\"img has-hover socialshare_icon ex x md-x lg-x y md-y lg-y\" id=\"image_2045699712\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/www.italtel.com\/wp-content\/uploads\/2024\/09\/X-icon.svg\" class=\"attachment-large size-large\" alt=\"X-icon\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_2045699712 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t<\/div><\/div>\t\t\n<style>\n#col-1904210373 > .is-sticky-column > .is-sticky-column__inner > .col-inner {\n  padding: 6rem 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":75621,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[955],"tags":[1088,1089,1090],"class_list":["post-76245","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-press-release-pt-br","tag-ai-pt-br","tag-cloud-2-pt-br","tag-contact-center-pt-br"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Italtel apoia a Terna na migra\u00e7\u00e3o dos servi\u00e7os de Contact Center - Italtel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.italtel.com\/pt-br\/italtel-apoia-a-terna-na-migracao-dos-servicos-de-contact-center\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Italtel apoia a Terna na migra\u00e7\u00e3o dos servi\u00e7os de Contact Center - Italtel\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.italtel.com\/pt-br\/italtel-apoia-a-terna-na-migracao-dos-servicos-de-contact-center\/\" \/>\n<meta property=\"og:site_name\" content=\"Italtel\" \/>\n<meta property=\"article:published_time\" content=\"2025-06-26T08:30:17+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-22T13:03:57+00:00\" \/>\n<meta property=\"og:image\" 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