For example, through effective management of workstations, to be assigned daily to those who decide to work in presence, a significant reduction in the occupation of spaces and the activation of some services can be achieved only when they are necessarily needed; Furthermore, it is essential that employees can use their work tools with the best possible user experience regardless of the workstation (remote or in presence).
The dynamic management of workspaces, shared tools and services (customized or not) requires the introduction of automation and orchestration logics, capable of implementing frequent changes on the various systems and tools necessary for the company’s business
To create efficient, comfortable and safe smart workspaces, with all the necessary tools, ICT operators no longer have to manually and daily make the changes that the infrastructure requires. Managing a flexible environment requires automation between different tools and technologies: from the shared services booking portal, to extended networking to enable home working, to collaboration tools. To face this new and flexible scenario, IT and facility managers must invest in new tools.
In fact, Italtel offers a complete Home Working solution, capable of jointly addressing all the needs in terms of connectivity, security, access to cloud services and in particular to collaboration services. Through the Italtel Service Center, this solution can also be provided in a fully managed mode, allowing company employees, in the event of malfunctions of the solution, to contact the Italtel service center directly, avoiding heavily engaging the corporate ICT team.
As regards the use of shared spaces and services within the corporate offices, Italtel has created a solution, based on the proprietary product Netwrapper, which allows the dynamic allocation of the workstation, setting up a workflow capable of managing the reservation of the station itself and the dynamic configuration of services based on the profile of the user who made the reservation.
For effective communication between company and employee, Italtel has developed a chatbot function capable of communicating with employees through the main collaboration tools; through the chat it is possible to receive behavioral information, reminders and indications on the services booked, log out of the workstation when no longer used, releasing the resources used.
The technologies used by Italtel and the tools developed are natively flexible, allowing, in the event of particular needs, to make adaptations quickly to address use cases that can be extended over multiple technological domains: Networking, Security, Collaboration, Cloud…
The solutions that Italtel offers to create an optimal digital workspace are:
- Cloud calling
- Voice interworking
- Cloud meeting
- Meeting interworking
- Remote training
- Smart operations
- Remote expert
- Home working
- Room booking