Internet of Things and Contextual Communication


The Internet of Things (IoT) is one of the most important technological trends of recent years.

It is the network of billions of intelligent objects and scenarios derived from it in terms of services provided to the citizens, increase in business enterprises, and benefits for the whole community.

From a purely technological point of view, it concerns automating the collection of data from disparate sources and distributed on the territory, to transport and integrate data collection, develop analytical models that make it possible to extract useful information to make better strategic decisions.

It is essential to provide the highest level of security for each level of the process, especially when you operate in critical contexts, such as health, industrial production, and transportations.

To measure up to the value expressed by the IoT, public administration and companies must make changes within their organizations in order to develop a joint sensitivity and create a unified view between the different bodies involved.

To ensure an end-to-end vision of the IoT solutions, thus enabling a full perception of the relationship between costs and benefits, Italtel puts itself in the role of representative System Integrator for all the involved technologies, defining -in that case- the necessary relationships with partners who are part of the value chain.


The IoT solutions can support a virtuous cycle of progressive computerization of expensive manual processes, enabling important benefits for citizens and businesses.

Improving the quality of life of citizens is achieved by increasing the security of infrastructure and territory, and a more effective management of the services that are used (quality of health care).

Increased productivity and safety at work can be achieved through the tracking and localization of objects and people.

The spread of tele-monitoring and tele-management systems enables a reduction in operating costs, in terms of optimization of energy expenses, achieved with real-time analysis of environmental data and consumption.

The processing of information gathered by machines and sensors is critical to the definition of a timely preventive maintenance strategy, which will enable both to maximize the operating time of equipment and systems, and to systematically reduce operating costs associated with the maintenance itself.

The analysis of the information coming from the field can offer support to business systems to optimize processes involving different actors at an inter-company level, allowing you to virtually unify Supply Chain fragmented on a global level.

In this way, all players in the value chain can align themselves in real time to fluctuations in demand, maximizing customer satisfaction and reducing inefficiency and waste.


In general, the architectural principles of an IoT solution can be summarized in one exemplary schema that includes three levels: sensors that generate data, transport network, platform that enables the storage and processing of data.

Italtel has developed an IoT platform dedicated to the collection and processing of data for energy, infrastructural and environmental monitoring.
This platform is used to provide Cloud services supporting the operational efficiency of the companies and for public safety purposes.

The Italtel proposal is made complete by a partnership ecosystem that can offer technologies for specific areas: industrial automation and control, business process analysis, management and integration of specialized systems for vertical markets, low-power network operators, that enable you to connect, at limited cost, objects with low energy consumption that are installed even in the most inaccessible places.

In the heart of the fourth industrial revolution, Italtel offers a suite of specific products for the manufacturing sector, with the aim of aiding customers in the digital transformation process.



IndyMachine is the “all-in-one” solution that takes care of network interconnection (routing), security (firewall) and protocol conversion (industrial gateway).

This technology connects the machine to the network and manages the communication flow between machines and IT systems while providing the highest levels of data security for the protection of intellectual property. It can manage several industrial machines concurrently and prepare data that can then be shown on touch-screen monitors, smart phones and wearables.

Since not all factories are made up exclusively of intrinsically linked new generation machines, it was precisely designed to meet the needs of those who have to interconnect production lines made up of machines from different generations.


IndyChatBot is the first chatbot dedicated to the industrial world, which integrates with Cisco’s collaborative systems, such as Webex Teams.

If necessary, it can easily talk with industrial gateways capable of extracting data from the machines, enabling communications using natural language.

The introduction of this technology revolutionizes the factory, allowing production managers, team leaders, and maintenance technicians to “talk” with machines in an effective and collaborative way, speeding up industrial processes.



IndyTrack is the solution that enables the tracking of company assets. It becomes possible to track large volumes of goods (for example the items produced) during their journey from the production stages, to the warehouse, all the way to shipping; it can be integrated with management software and improves logistics operations.

By using radio frequency sensors (Wi-Fi, UWB, RFID, etc.) on goods and items, it allows immediate localization with precision up to 30 cm.

It’s suitable for use in dynamic and very critical environments, even in places with a high amount of metal structures.



The advanced Remote Assistance solution, a result of the integration of augmented reality devices with Cisco’s advanced collaboration systems, has its main use in maintenance activities.

It allows the operator to be guided by an expert while performing more complex maintenance activities through the use of specifically designed glasses tailored to operate in an industrial environment and equipped with a microphone, earphones, video camera, and a monocular screen.

While wearing the glasses, the technician is perfectly able to work, as the instrument is designed to respect the ergonomics of the workplace.

At the same time, the remote operator gets real-time high-definition images and can share documentation on the colleague’s monocular screen.

For further information

Your browser is out-of-date!

Update your browser to view this website correctly., Update my browser now