Globalization requires deep changes in the world of work. To allow an increase in competitiveness, the Enterprise must evolve towards greater organizational and logistic flexibility and improve the way it creates awareness and interest about its brand. Technological innovation and its complete control are needed to support this evolution journey.
By deciding to implement a “People Collaboration” strategy, an Enterprise adopts the most advanced tools of communication providing its employees with the opportunity to access business data and applications anytime, anywhere, from any device. Quality of Experience and a new set of innovative services for business-relevant applications can be ensured by means of a better usage of network resources achievable with a Software-Defined Networking (SDN) approach.
Strategic for the Enterprise is deepening the relationship with all its external stakeholders and above all establishing new, high-value customer relationships. The adoption of Smart technologies can help in promoting and modernizing the corporate brand.
Enterprises can choose among different service model for their Collaboration and Customer Engagement services: autonomous and highly personalized “on premises” services or cost effective “Cloud-based” services. Offering hosted/managed solutions is good opportunity for traditional Telcos, as well as for innovative Service Providers, not to be flattened on a pure connectivity offer with decreasing margins and to generate instead additional recurrent revenue streams. Their business customers can take advantage of flexible, pay-as-you-go models, that preserve CapEx.
Leveraging its long-term experience on Collaboration and Customer Engagement solutions, Italtel can either support Enterprises and Service Providers in the definition of the best solution for their needs, choosing the right mix between “on premises” and “cloud” solutions.