AI Adoption at Italtel: how Artificial Intelligence is transforming operational processes

Artificial Intelligence is playing an increasingly central role in the transformation of business processes. At Italtel, AI adoption is driven by practical use cases designed to deliver measurable benefits in terms of operational efficiency, execution speed, and service quality.

In this video, Cristina Sarnacchiaro, Head of Marketing & Operational Excellence at Italtel, speaks with Laura Borlenghi, Head of Corporate Communication, about how the company is integrating AI into its internal workflows and the results emerging from its first implementations.

Results Already Achieved

One of the most significant outcomes involves alarm management within the Digital Operations Center, where response times have been reduced from 15–30 minutes to approximately 30 seconds.

This is a concrete example of AI applied to the Digital Operations Center, improving internal efficiency while enhancing the quality of the services delivered to customers.

Watch the video

The interview explores Italtel’s AI adoption journey, the key use cases already in place, and the future outlook for Enterprise AI across the company.