Italtel supports Terna in migrating Contact Center services

A single multichannel platform to optimize interaction with partners and suppliers

Milan, 26 June 2025 – Italtel, an Italian multinational and leader in advanced technology solutions, is supporting Terna, the company that manages Italy’s national electricity transmission grid, in the migration and optimization of its Contact Center services, which are dedicated to specific internal and external stakeholders.

Among the numerous Contact Center services delivered by Italtel are some of the most important managed by the company across various areas: from system support, to operational assistance for the extensive corporate network, to employee support. Each implementation is tailored to the actual needs of the users and the specific processes.

As part of the project, the multichannel platform proposed and managed by Italtel integrates advanced communication technologies supported by artificial intelligence.

The insourcing of the platform allows for the integration of company systems and databases, thereby enhancing the communication experience for stakeholders. This approach will significantly reduce operational costs and improve the quality of Contact Center services.