Challenge

Creating Modern and Sensitive Workspaces

In a world where hybrid working and digital communication are increasingly central, companies face the challenge of improving operational efficiency, employee well-being and environmental sustainability. The available technological solutions must be effectively integrated to meet daily needs, ensuring a productive and responsible working environment. Italtel has taken up this challenge by proposing an innovative approach to Modern Work & Digital Comms, offering tools and technologies that not only optimise processes, but also redefine the very concept of workspace.

Solution

Addressing the Challenge: Italtel Launches a New Demo Area at Milan Headquarters

To tackle the challenges of modern work, Italtel has inaugurated a cutting-edge demo area at its Milan headquarters in Caldera Park. This innovative space is designed to provide companies with a hands-on experience of multi-brand technologies, showcasing how they can enhance digital workflows in a personalized and sustainable way.

Innovative Solutions on Display

The demo area, developed with a focus on sustainability, features advanced technologies and integrations tailored to diverse business needs:

Calling and Collaboration

• Test calling solutions on Microsoft Teams and Cisco Webex using multi-brand phones.
• Explore integrations such as operator console, recording with sentiment analysis, and cross-launch capabilities between Webex and Teams for a seamless and interconnected workspace.

Sensors and Environmental Integration

• Advanced sensor solutions with Molex GUI and Cisco Spaces boards.
• Automations based on employee profiles or company policies to improve efficiency and minimize environmental impact.

Booking and Video Conferencing

• Multi-brand booking systems and video conferencing devices, including Microsoft Teams Rooms and all-in-one video bars.
• Innovative terminals for open spaces, equipped with presence indicators and QR codes for optimized shared space management.

Omnichannel Contact Center

• Multichannel customer care solutions, including Virtual Agents and AI to enhance interaction management across various channels.

A Commitment to Sustainability and Innovation

Luca Simonini, Head of the Competence Center for Modern Work & Digital Communications, highlights the significance of the new demo area:

“We provide a tangible experience to demonstrate how technology can transform workplaces, enhancing well-being, productivity, and sustainability.”

With this initiative, Italtel strengthens its position as a leader in technological innovation for modern work. It offers solutions that not only drive business evolution but also promote a responsible approach to the future of work.