CASE STUDY | LEADING ENTERPRISES


Chatbot for the management system of Automated Guided Vehicles

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Challenge


A company focused on the development of automated logistic solutions for the manufacturer of consumer goods has the goal to allow the non-technical staff of its customers to easily interact with the Automated Guided Vehicles (AGV) management system in an innovative way.



Solution


  1. DESCRIPTION
    A chatbot for allowing the customers to chat with the control system of the AGVs using the natural language leveraging the Cisco Webex Teams collaboration tool
  2. BENEFITS
    • Simplify the dialogue with the AGVs (reducing the required specific competencies)
    • Speed up the access to the status of the AGVs, also in mobility
  3. ITALTEL’S ROLE
    Italtel developed the chatbot and integrated it with the systems of the customer

TECH KEYWORDS


SMART LOGISTICS SOLUTIONS

WAREHOUSE AUTOMATION

HUMAN-MACHINE INTERFACE

AGV FLEET MANAGEMENT

USER-FRIENDLY AGV CONTROL

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