Challenge

Companies operating in the media industry modulate their offer with increasingly flexible business models and are able to enhance it also through innovative tools and infrastructures that guarantee the quality of the user experience.
In this perspective, a large Italian company in the media sector found itself in the need to monitor some of its software applications for internal use. In fact, performance problems had occurred over time on them.
In order to identify the causes and address their resolution, it purchased the Application Performance Management of Cisco AppDynamics. It therefore sought an advisory service on installation and configuration for a more effective use of the AppDynamics product.
Thanks to Italtel’s help, this large company has managed to achieve its goal.

Solution

The consultancy service, provided remotely by Italtel, includes:

1. Support for the use of the AppDynamics product
2. Analysis and troubleshooting of application operation through the use of the AppDynamics product as a support for improving performance
3. Development of the solution
4. Reporting dashboard configuration
5. Configuration of notifications
6. Configuration of new applications to monitor
7. Installation and configuration of new agents, taking advantage of what is allowed by the nomadic nature of the licenses