An important banking group with hundreds of branches scattered across Italy needed to implement a centralized Unified Communications and Collaboration (UC&C) solution for all those branches, connected to the Service Provider via SIP trunk.
Due to the complex characteristics of the group, the Service Provider availed itself of Italtel’s collaboration to conduct a targeted study, both for the System Integration aspect and for the design part.
With the solution provided by the Service Provider, the Italian banking group has found full response to its specific needs both in terms of user services and of connection optimization, with a significant reduction in costs and management.
The solution connects a Cisco Call Manager platform to a customer-specific instance of the Session Border Controller (SBC) NetMatch-S.,
in order to establish an SIP Trunk connection to the connection provider’s network.
Moreover, the solution is particularly rich from the point of view of the adoption and implementation of various UC&C services.
- The heart of all virtual and non-physical connections is the SBC solution provided by Italtel.
- 2,900 telephones have been installed on almost 300 offices/branches spread across the national territory, with a migration rate of 5 branches per day.
- UC&C services: fax servers, voice recorders, corporate and personal directory management on IP Phones, mobile apps, statistical billing tool for cost allocation on internal orders, automatic responders for courtesy and call handling services, automatic operators, call queuing, phone lock software