Every day, millions of people watch RAI content without thinking about the technology that makes it possible. That is exactly how it should be. Behind every live broadcast is an ICT infrastructure that cannot afford downtime, supported by a technology partner committed to reliability and 24/7 service continuity.

RAI is Italy’s national public service broadcaster, producing and distributing television, radio and digital content for audiences across the country and beyond.

Challenge

Ensuring business continuity in an always-on media environment

For a public service broadcaster, ICT infrastructure availability is a business-critical requirement. Every television production, live connection and editorial service depends on networks that must remain available, secure and high-performing at all times.

The infrastructure provides the operational foundation for the entire production chain, connecting offices, production centres, newsrooms and external broadcast locations.

This complexity is compounded by the need to deploy dedicated network infrastructure at very short notice for major events and special productions, while maintaining the same reliability standards expected of permanent networks.

In this environment, business continuity is more than a technical requirement. It is a strategic priority that helps maintain service reliability, meet production deadlines and support events watched by millions of viewers.

Solution

A partner working behind the scenes, every day

To address these requirements, Italtel manages and maintains RAI’s data and voice ICT infrastructure across its national and international locations. Specialist teams operating within RAI’s Network Operations Centres (NOCs) in Rome and Turin provide continuous operational support.

Their responsibilities include 24/7 network monitoring, operational management and the interventions required to maintain high levels of availability, reliability and service continuity.

The real test, however, comes when day-to-day operations give way to major live events.

For these occasions, Italtel also provides specialist teams for the on-site management of dedicated temporary network infrastructure. These teams help bring the required infrastructure into operation quickly, without compromising performance, security or resilience.

From the Sanremo Music Festival, one of Italy’s best-known annual music events, to sporting events and major live productions, the objective remains the same: to make technological complexity virtually invisible, allowing content production teams to focus on delivering a high-quality broadcast.

Benefits

Infrastructure ready for every live broadcast

By combining infrastructure management, maintenance and managed services, Italtel provides RAI with an operating model designed to support the continuity of its ICT services.

Key benefits include:

• Continuous availability of data and voice infrastructure, supported by 24/7 operations.
• Greater network resilience for mission-critical services and productions.
• Integrated management of a complex, geographically distributed ICT environment.
• Rapid deployment and activation of dedicated infrastructure for major events.
• A single technology partner, leading a temporary consortium of companies (Raggruppamento Temporaneo di Imprese, or RTI), bringing together engineering, operations and managed services expertise.

The value of Italtel

Reliability that creates value

The most effective infrastructures are those that enable organisations to focus on their core business while maintaining continuity, performance and security behind the scenes.

With established expertise in networking, managed services and mission-critical environments, Italtel supports broadcasters and media companies in managing the ICT infrastructure underpinning complex, high-criticality production workflows.

Its experience working alongside RAI demonstrates Italtel’s ability to operate in environments where resilience, rapid response and service continuity are essential to business success.