All communication systems move on IP


A provider of sustainable energy with one of the biggest high complexity refinery in the Mediterranean Sea is facing an internal process of digital innovation.

One of the main requirements is that of a single infrastructure with full IP data and voice traffic: specifically it is about on the one hand to migrate all the part of telephony still managed with traditional devices and on the other hand to integrate the new and modern UC&C services and TelePresence rooms with the new VoIP network.

The project concerns several locations in Switzerland, Spain, North and Central Italy, including the refinery plant.


Together with the Telco Provider, Italtel proposed the VoIP system, based on the offer of a Cisco HCS solution with Unified Communications and Collaboration (UC&C) services in the cloud, and the SIP Trunking with Italtel’s SBC NetMatch-S.

The solution includes the adoption of equipment in part on the cloud and in part at the company headquarters.
Italtel has also realized similar projects, e.g. for a global service provider, for an important oil company and for a large banking group.
Furthermore, for this Energy Provider, Italtel has also taken care of the creation of Telepresence workstations and the integration of the video communication system with a new VoIP network.

Some numbers of the digital innovation project:

about 1500 IP phones and network equipment
1 HCS server in replacement of an old Call Manager
3 Telepresence rooms (picture) in 3 locations with different models depending on the user profiles (top configuration for the headquarters)
rapidity: 4 days to commission each Telepresence room, from unpacking to testing with the user


  • Enjoy all the traditional telecommunications features integrated with the new UC&C features
  • Use the video communication system (telepresence) that gives an immersive experience and the feeling of physical co-presence with people beyond the screen thanks to the sophisticated audio and video systems, which keep the proportions and sounds unaltered as if they were in the same room


Compared to other similar projects, in which Italtel has realized the Design and System Integration on this type of solutions, the activities for this important Energy Provider have calored the ability of Italtel to create truly “tailor-made” solutions to specific needs and situations.

For example, due to the specificity of the client’s business, in the various sites there were strict physical and procedural security protocols to which even the Italtel technical staff was able to adapt readily without slowing down or planning the overall outcome.

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