Digital workplace

Rethinking spaces and ways of working is one of the main challenges for ICT and Facility teams. The COVID-19 emergency has given a strong impetus to the adoption of Smart Working and cloud services and at the same time has made them perceive the advantages that these tools can bring also from an economic point of view

For these reasons, IT and facility managers are deciding to maintain and extend some working methods also in the future, aware that, in the post-emergency phase, the approach will be hybrid, having the need to manage a mix of on-site and remote workers every day. Regardless of the mode of work, all employees must be able to collaborate in the best possible way with each other through an adequate and optimized review of the spaces and through all the digital tools that can be made available today.

Workspace optimization and collaboration tools are essential elements in the new working paradigm

Optimizing the workspace is now a priority for achieving corporate productivity and savings targets on real estate investments and operating costs, such as electricity, heating, air conditioning, and so on. Furthermore, companies that invest in comfortable and smart workplaces are more competitive on the market because, in this way, they are able to improve the worklife balance of employees, as well as the link between company and employees.Optimal management of shared tools – from workstations to videoconferencing rooms – monitoring of the effective use of workspaces and the possibility of communicating with employees in a simple, dynamic and effective way, are some of the relevant aspects to be face up to.In this phase, where companies are gradually planning their return to attendance, a more direct and dynamic communication between company and employee is also required, in order to make workers aware of the behavioral rules, of the dynamics that are occurring around them in terms of occupancy of spaces and the availability of shared services and tools.

For example, through effective management of workstations, to be assigned daily to those who decide to work in presence, a significant reduction in the occupation of spaces and the activation of some services can be achieved only when they are necessarily needed; Furthermore, it is essential that employees can use their work tools with the best possible user experience regardless of the workstation (remote or in presence).


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The dynamic management of workspaces, shared tools and services (customized or not) requires the introduction of automation and orchestration logics, capable of implementing frequent changes on the various systems and tools necessary for the company’s business

To create efficient, comfortable and safe smart workspaces, with all the necessary tools, ICT operators no longer have to manually and daily make the changes that the infrastructure requires. Managing a flexible environment requires automation between different tools and technologies: from the shared services booking portal, to extended networking to enable home working, to collaboration tools. To face this new and flexible scenario, IT and facility managers must invest in new tools.

In this challenging scenario, thanks to the integration and development capabilities of systems, Italtel helps companies to intelligently manage work spaces by offering its customers the most suitable solutions for different needs.


In fact, Italtel offers a complete Home Working solution, capable of jointly addressing all the needs in terms of connectivity, security, access to cloud services and in particular to collaboration services. Through the Italtel Service Center, this solution can also be provided in a fully managed mode, allowing company employees, in the event of malfunctions of the solution, to contact the Italtel service center directly, avoiding heavily engaging the corporate ICT team.

As regards the use of shared spaces and services within the corporate offices, Italtel has created a solution, based on the proprietary product Netwrapper, which allows the dynamic allocation of the workstation, setting up a workflow capable of managing the reservation of the station itself and the dynamic configuration of services based on the profile of the user who made the reservation.

For effective communication between company and employee, Italtel has developed a chatbot function capable of communicating with employees through the main collaboration tools; through the chat it is possible to receive behavioral information, reminders and indications on the services booked, log out of the workstation when no longer used, releasing the resources used.

The technologies used by Italtel and the tools developed are natively flexible, allowing, in the event of particular needs, to make adaptations quickly to address use cases that can be extended over multiple technological domains: Networking, Security, Collaboration, Cloud

The solutions that Italtel offers to create an optimal digital workspace are:

  • Cloud calling
  • Voice interworking
  • Cloud meeting
  • Meeting interworking
  • Remote training
  • Smart operations
  • Remote expert
  • Home working
  • Room booking
  • Analytics

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