SOLUTION
Process automation is typical of operational contexts that often also include interactions with multiple systems. The Italian service provider turned to Italtel to model some of the operations in the context of managing the network in operation and transform them into automated procedures.
In a first phase of assessment, repetitive and often error-prone activities were identified: They were then coded to be performed by an automaton. In other words, the activities in place were studied to recognize the operations that fall within the model and codify them appropriately in terms of requirements. Workflows were then developed as a succession of the various operational tasks.
As part of this important project, Italtel has developed a dedicated software framework that facilitates the implementation of a multitude of use cases; some of those created concern, for example:
In a first phase of assessment, repetitive and often error-prone activities were identified: They were then coded to be performed by an automaton. In other words, the activities in place were studied to recognize the operations that fall within the model and codify them appropriately in terms of requirements. Workflows were then developed as a succession of the various operational tasks.
As part of this important project, Italtel has developed a dedicated software framework that facilitates the implementation of a multitude of use cases; some of those created concern, for example:
1
automation of procedures for the management of faults and final testing before returning to operation (e.g. circuits in fault)
2
composition and representation of information about the user status of the mobile network (info drawn from HSS, MME, radio access, …)
3
single portal for the management of scheduled works
4
automation of operations to manage the lifecycle of security certificates close to expiration and installed on the various servers
