Costa Crociere has completely entrusted Italtel with the implementation of the migration project, with the creation of two clusters of call managers in geographic redundancy, integrated with legacy systems of Costa Crociere, which made it possible to standardize and unify the switchboards between branches and to provide the users with new communications services. From the design of the new IP protocol-based voice communication infrastructure (VoIP), in less than four months Italtel migrated from the TDM communication network that links the Costa Crociere offices in Genoa and Paris. The activity now continues in Barcelona and Madrid.
Thanks to the new infrastructure, more than 1100 employees of Costa Crociere will benefit today from new collaboration and individual productivity tools, such as videocall, videoconference, instant messaging and presence, centralized address book and messaging.
A second phase of implementation of the project is scheduled for 2016 and will link the other offices of Costa, both in Europe and in the rest of the world (Shanghai, Miami, Sao Paulo, Buenos Aires).
At the end of the project, Costa Crociere achieved a simplification and standardization of the infrastructure, with improved platform management and operativity.
In addition to that, Costa Crociere users now have new collaboration tools and individual productivity that will help them carry out their activities.
In terms of future development, the implemented solution ensures maximum scalability, expandability and flexibility, and the future connection of all switchboards on board of the 25 Costa Crociere ships.
The new telephone network has been implemented using the best technologies on the market, able to exploit the advantages offered by the VoIP architecture. The new platform has been integrated in VoIP to the existing call center, thus ensuring centralized management of all telephone routes, both towards the offices and to the Call Center, guaranteeing also a common access to the PSTN. During the realization of this project, Italtel has provided a continuous technical assistance and pledged its support throughout the training activities agreed with the customer.
The reference technology partner for the supply of the solution is Cisco. In particular, we have adopted Cisco products of the Cisco Unified Communications family.
Once again Italtel proved to be capable of managing complex projects of telephone migration and stands out as a reference point for those multi-site Customers who wish to evolve their telephone infrastructure with VoIP technology.
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